Location - MIDC, Andheri (East)
Qualification - Graduate (Any stream)
Experience - Fresher and Experience both can apply.
Job Responsibilities -
- Answer inbound calls and assist customers with their Queries/Request/Complains.
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used
- Ensure sales target are met
Skills Required -
- Excellent verbal communication skills in English
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred
- Knowledge of sales will be an added advantage
Salary - As per interview and experience
Contact - [email protected]
