Location - Mumbai/Chennai
Qualification - Any Graduate
Experience - 2 years of experience in Customer Service
Job Responsibilities -
• Support effective and provide superior customer service via phone / e-mail / letters as the preferred channel of communications.
• Provide customer with necessary and complete information related to products and service available.
• Apply the elements of building positive rapport and analytical skills as required for having greater customer satisfaction.
• Deliver resolution within stipulated TAT and have minimal customer complaints.
• Ensure end to end ownership of interactions assigned to other teams for resolution and follow escalation matrix wherever required.
• Ensure NIL deviations from Laid down processes unless approved and updated in Exception Management System.
• Prompt escalation of all customer complaints and people issues to complaints team.
• Handling of Inbound / Outbound calls (both internal / external clients)
• Ensure all complaints / deviations reported were investigated and route cause analysis done.
• Available for additional responsibilities as per business requirements.
• Submit product / process level daily MIS to TL.
• Willing to work in shifts as per work floor requirements.
Salary - As per Interview and Experience
Contact - [email protected]
