Discover how to provide great customer service and make your customers feel heard. Develop and sustain great relationships, even when customers get abusive or unruly. Learn skills to listen to customer needs, build rapport with those you're helping, and turn challenging customers into true allies.
-Build key listening skills so your customers feel heard.
-Develop your customer service problem-solving skills.
-Learn to de-escalate challenging situations.
https://www.linkedin.com/learning/paths/become-a-customer-service-specia...
